COVID-19 Resources
In-Store Shopping
Until further notice masks are required inside for all individuals age 2 and up in Marblehead and Salem Cycle.
If you are sick or feeling unwell please do not come to the store and if you bring your unvaccinated kids, please have them mask-up.
If you can't wear a mask please call us when you are outside and we will be glad to meet you outside, but you must stay 6 feet away.
Shortage of Bicycle and Parts Inventory
Due to multiple factors there is a huge worldwide shortage on bicycles and bicycle parts. We luckily work with the two largest suppliers in the industry and many others. We placed our orders early and found other brands and suppliers that had options. 90% of our bicycle inventory is online. Our website inventory is updated every 2 hours. If you see something you like we suggest buying it thru the website, we will contact you when we have the order ready and arrange a date to pick it up. On line orders typically take about 3-5 days to process if they are in-store. If they are in a warehouse then they could take a couple of weeks. Popular models like mountain bikes and hybrids can sell through in a day. There is a wide spread shortage of bikes and parts. We are seeing backorders going into 2024.
Service Backlog
Due to the shortage on parts and the demand for our services repair times are longer then normal. Currently we are seeing service booked out about 1 - 2 weeks. To help with the backlog of service requests we are asking you to schedule tune-ups online through our scheduler. We are currently not assembling bikes purchased elsewhere. We are not servicing bikes purchased at Walmart, Dicks, Target, and other Big Box stores. We only are service electric bicycles either purchased from us or equipped with Yamaha, Bosch, Bafang, or Shimano motors.
Online Shopping Delivery Options
Curbside Pickup
We’ll arrange a time to provide contactless pickup of your order.
Ship To Home
Many bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: Are your stores open?
A: Yes, at this time we are open for in-store shopping, with a mask covering your nose and mouth. We are limiting the number of people allowed in the store at any time. Customers are allowed in the store on a first-come, first-served basis. Each store has a designated area for you to wait in line with a doorbell you can ring if there is not already a line. Please get in line and we will assist you as soon as we can.
Q: Is there a time limit for in-store shopping?
A: We ask that customers keep their in-store visits to no more than 30 minutes at a time.
Q: What are your current business hours?
A: Store hours for Salem can be found here. Store hours for Marblehead can be found here. As always, you can shop online at salemcycle.com anytime.
Q: Do I have to come into your store to be helped?
A: You do not. If you are picking up an order, stopping by for a test ride, dropping off a bike or doing anything else but would prefer to not come inside we are happy to assist you on the sidewalk.
Q: Can I test ride a bike?
A: You can! If you are interested in a specific bike, please contact us before you come by to ensure the bike you are interested is available for a test ride.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Please schedule your service on with our scheduler at https://beelinebikes.com/companies/Marblehead_Salemcycle
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes, all returns must be in original packaging and in new condition, uninstalled and unused. Cash Refunds 1-10 days, store credit 11-30 days, to the original purchaser with proof of purchase.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, racks, bags, phone holders, GPS, and pedals.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in about a week if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 7-10 business days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you within 48 hours of your purchase if we encounter any issues. Most In-Store orders will be ready within 72 hours or less.
Receiving My Online Order
Q: Do you offer home delivery?
A: Not at this time.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home