Skip to main content
Due to increased fraud, all online orders, being shipped will require a signature!

Electric Bike Service

For insurance purposes we are only able to work on or store electric bikes equipped with batteries and motors from Bosch, Diamondback, Electra, Izip, Shimano, Tern, Trek, and Yamaha. 

When bringing your eBike in for service we ask that you bring in the key, battery and charger. If possible, please charge your bike before dropping it off for service.

Most E-Bike Service has a $50 surcharge to cover the specialized equipment and training and software updates. This is not negotiable, but sometimes we may adjust depending on service being done,

If you need your bike picked up for your service, make sure you include that in your appointment notes and call us to confirm. Your bike must be accessible by our delivery personnel. We can get it from your garage, shed, or yard, but we will not enter your home.

Level 1 Service (Safety Check)


Recommended every 50 hours

Everything torqued, aligned, and adjusted

After a bike wash, we’ll dial in your brakes, tune and adjust your shifting to perfection, and ensure that all fasteners are torqued to manufacture specifications

Level 1 includes:

Align and adjust brakes

  • Align and adjust shifting
  • Adjust headset
  • Inspect bottom bracket
  • Inflate tubes
  • Bike wipe down
  • *Replacement parts or additional labor not included in service package price.   

Level 2 Service Package


Recommended every 50 hours

Everything cleaned, tensioned, aligned, and adjusted

After a bike wash and thorough inspection and deep clean of the drivetrain, we'll true and tension the wheels, dial in your brakes, tune and lube your shifting for perfection. If your drivetrain is worn out, the labor to replace is included.

Level 2 includes everything from Level 1 plus:

Remove and deep clean or replace all drivetrain components! 

Lateral and vertical wheel true

  • *Replacement parts or additional labor not included in service package price.  
  • eBike (includes software update): $200
  • Cargo eBike $250

Level 3 Service Package


Recommended every 100 hours 

The entire bike stripped, cleaned, lubed, and tuned to perfection.
Every bolt, every bearing, every part. We’ll start by stripping your bike to the bare frame for a deep clean and inspection, then we’ll re-lube inner surfaces and rebuild it. If it’s been a while, or if you have put serious miles in all-conditions, this one’s for you.

Level 3 is everything included in Level 2 plus:

Disassemble entire bike and deep clean all parts

Overhaul and replace all bearing systems

Flush and replace hydraulic brakes

Replace and re-route all cables and housing

Overhaul front and rear mountain bike suspension and dropper post

*Replacement parts not included in service package price.

*Pricing may vary for bikes with suspension. Ask your service technician for details.

Single-Speed Bikes: $325

Tandem: $409

eBike (includes software update): $400

Service Protocol

Why Schedule - Appointments are now preferred, except for flat tires. We are a small shop and may refuse your bike if you have no appointment and we are out of space.

Dropping Off - We ask that you please make an appointment before coming in to drop a bike off for service. If you are stopping by for a small repair like a flat tire, we may be able to address that on the spot, but we cannot guarantee it.

Picking Up - Please make sure that you have received confirmation that your bike is ready to pick up before coming to collect it. 

Bike Pickup/Delivery - If you would like us to pick-up or drop-off your bike, please add a note when scheduling your appointment and call or email us and let us know that you made the appointment and are requesting delivery. $25/each way (Marblehead, Swampscott, Salem)

Refusal of Service - We have the right to refuse service on any bike we feel we cannot make safe or that we feel would cost more then the bike is worth.

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!